Power of the pen....keyboard

[KBMWRS]

So I bought a new travel trailer.
Its all fancy and such BUT...

The new style LED lighting had 4 fixtures that did not work. The Airstream forums are all abuzz about this and taking the trailer back under warranty to fix this.
Well mine is used and old enough not to be under warranty any longer. These fixtures go for $55 each. No more just replacing a bulb. I took it apart and it is actually a little light board that fails.

So I wrote (e-mailed) the manufacturer (noted on the fixture). I stated that this seemed to be bad quality fixtures on such a high end trailer. They responded that there was a bad batch of soldering/welding on these and they would be happy to replace them.
Got them in the mail a couple days ago. That's $200+ saved.....while the AS forum bitches and moans...I did something. And got it free.

There are still companies who stand behind their product....ya just have to bitch a little.

 

[msell66]

To most peoples' chagrin, there still are companies that want to sell great products and will stand behind them. You just have to get off your fat American ass and let them know there's a problem!

Not saying you have a fat ass Mikey!

 

[RapidRabbit]

Kind of sad that all society seems to know how to do anymore is piss and moan about it online and social media. But won't take the time to contact the company.

Most companies would probably love to at least have the opportunity to resolve an issue rather than let it spread like wildfire.

Good for you Mike!



Sent from my moto x4 using Tapatalk

 

[Horseplay]

Good for them to stand behind their product. It also helps that the replacement parts likely cost them very little. Boards like the described can be bought in volume and could easily cost as little as a dollar a piece!

 

[kb3]

Good to hear Mike! It just shows you that a little bit of work can pay off big in the end. Those of us that deal with customers on a regular basis truly want to keep them happy and a few dollars spent for goodwill is well worth it.

 

[Midlife]

I have a fat ass and I stand behind my products.

Good work, Mikey!

 

[Grabber70Mach]

Good job Mikey.
Reminds me of a saying my Mom would use while I was growing up.

You can get more flies with honey than vinegar.

 

[JeffTepper]

Good job Mikey.
Reminds me of a saying my Mom would use while I was growing up.

You can get more flies with honey than vinegar.

Are you saying that Mike behaves like a fly ????????????????????

I see an image of Jeff Goldbloom in that movie where his character becomes a fly.........

 

[3175375]

So I bought a new travel trailer.
Its all fancy and such BUT...

The new style LED lighting had 4 fixtures that did not work. The Airstream forums are all abuzz about this and taking the trailer back under warranty to fix this.
Well mine is used and old enough not to be under warranty any longer. These fixtures go for $55 each. No more just replacing a bulb. I took it apart and it is actually a little light board that fails.

So I wrote (e-mailed) the manufacturer (noted on the fixture). I stated that this seemed to be bad quality fixtures on such a high end trailer. They responded that there was a bad batch of soldering/welding on these and they would be happy to replace them.
Got them in the mail a couple days ago. That's $200+ saved.....while the AS forum bitches and moans...I did something. And got it free.

There are still companies who stand behind their product....ya just have to bitch a little.

Way to go, Mikey!

 

[c6fastback]

Nice going .
I'm waiting to hear back from a vendor regarding a coil spring and strut for my kids Honda .
Hope they actually back their product as they are a big name company .
Never hurts to ask .

 

[rbohm]

you know you have a fat ass when you need a forklift to get out of bed, or when the person behind you is calling your cellphone in order for you to hear them.

good job mikey.