I have purchased multiple items from West Coast Classic Cougars as I try to correct a few items the PO "restored" and have been very pleased with the service they provide. They have been very knowledgeable in helping me get what I need. I did have an instance where the incorrect pulley was shipped, but I did not realize it until several months later - when I finally got to the point where I wanted to install it. They took the incorrect pulley back without question and shipped out the correct one immediately. Actually they were so focused on resolving my problem, they inadvertently sent 2 shipments of the correct pulley...I did send the extra back.