Crest Ford in Detroit (Center Line)

[Mach1Mark]

I'm in the process of buying a used f250 from this dealer and I got what I believe is a good deal. Waiting for loan docs to arrive. During my due diligence tonight I discovered numerous negative feedbacks on a couple of websites and an F rating with the local BBB for three unresolved complaints in the past year. Their positive customer feedback is around 75-80% and they've worked with me over the phone. Opinions? I don't have to have this truck but I would like to close the deal. Having it shipped so I won't see it in person until I own it. Should I bag the deal? I've only given a $250 deposit so I won't be out a lot if they don't return it if I decide to pull the plug.

 

[Horseplay]

Crap. You're a day late on this one. I'm leaving Detroit early in the morning. Could have swung by and taken a look for you had i know yesterday. All I can tell you is that complaints could be driven by unreasonable customers so bear in mind it might reflect negatively unfairly to the dealer. A car dealer typically makes hundreds of deals a month so by ratio it doesn't seem so bad. Is kind of surprising they wouldn't try to resolve to avoid the BBB rating hit but you never know the details.

 

[KBMWRS]

Other than purchase what business will you have with this dealer? Do you trust a Ford product? That's the question.

 

[Grabber70Mach]

Have you looked into having a third party inspect the vehicle for you. I basically trust no one, especially if I don't know them.

 

[Mach1Mark]

I'm going to have the truck inspected when (if) it arrives so I will know if I am going to keep it. I asked the dealer for the inspection checklist they perform and a list of any recalls/TSB's. Also verify all the loose items that are present before shipping (spare, jack, floor mats). Also asked for a walk around inspection prior to shipping to verify any damage if any before the shipper gets it. And I consulted the used car laws in Michigan. If the trucks condition/operability is misrepresented I can return it and demand a refund. I may be out the shipping costs both ways unless I hire an attorney.