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Great customer service

cmayna

DILLIGARA?
Donator
In the Bar & Grill board, I recently submitted a post about buying some Salmon Jerky from a fish place in Alaska so I could compare it with mine. I bought 4 different flavor sample packets and had them sent overnight with dry ice, so my bill came to around $55.

Finally did the tasting party and my fishing buddies all agreed that the stuff from Alaska was just that....stuff. Some of the worst tasting and looking Salmon Jerky ever tasted. The texture was like rubber or hard jelly. They refused to eat anymore and finished the party by woofing down the remainder of mine. Pigs!

Since no one including myself wanted to finish off the sample packets, I simply toss them away. Next day I wrote email to the company explaining how much we disliked their samples and I asked a few technical questions about what wood they used in the smoking, how long and what Salmon (king, silver, chum, etc).

They got back apologizing big time, answering my questions and returned my full $55. I was surprised to say the least with their gesture. So today I sent a thank you reply but had to add a jab saying that I will be in Soldotna Alaska this coming Sept and maybe I should bring some of my Salmon Jerky for them to try.

Nonetheless, cudos to them for refunding me.
 
:chair

That was from the company that gave you a full refund (losing money in the process) in impressive response to your dissatisfaction with their product after your needless parting jab.
 
Got to admit, the dig at the end was unnecessary. Good on them for taking the loss.
 
It really wasn't a jab for if any of you were experienced with Salmon Jerky, you would have also insisted that I offer some to them just so they can learn what real good Salmon tastes like.
 
I'm more than willing to experience your cuisine. You've never offered us any! You just keep posting pic after pic of the tasty looking stuff as if to tease.
 
"cmayna" said:
If you lived in the SF bay area, you would be full of my fish.

That's what he calls it. He asks us that all the time...."Wanna see my fish?" "No Craig we don't wann see your fish" Its quite disturbing. :whis
 
Smells like fish, tastes like .......
Hang on, theres a mix up here, or is this a Kalifornia thing?
 
Seriously, Craig's smoked salmon products are over the top delicious. That reminds me, I'm out of salmon. Want to trade for some lemons??????
 
She does the most fishing yes indeed. But once I've smoked it.....it becomes mine.

Wait til Brian (Havok1) and his wife trys it this coming Monday during their west coast visit.
 
It seems that as a return act of good fortune you could send out random packets to members to decide if yours is truly the best---I have personally smoked a lot of different things from various areas of the land so I reserve judgement.
 
"Flysure1" said:
It seems that as a return act of good fortune you could send out random packets to members to decide if yours is truly the best---I have personally smoked a lot of different things from various areas of the land so I reserve judgement.
We know all about your smoking those magic morrel mushrooms, Rod...
 
Nice you got the refund but the offer back to them is a slap in their face. Caveat Emptor.
 
Good god, relax people! Since they took my jab as a joke, so should you. They came back saying I couldn't imagine how many people offer to send food samples to them, but they discourage it because of the rules and regulations on processing meats, what ever that means.
 
That's what they said to your face. What they said behind your back is probably a completely diff story.

Strange how even when it's pointed out that it was an unnecessary dig, you fluff it off and push blame on everyone else for not having a sense of humor.
 
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