I got the first one about a month and a half ago, terrible out going calls---garbled and picks up wind noise bad, got a new one a few weeks ago, maybe a tad better, I was trying to talk to the wife today and she said hang up and she would call me on our land line--cutting in and out, I then called verizon customer serv and the lady was very nice (very shocking) she is sending out a samsung convoy and waiving the $30 charge they just started charging to exchange phones if you don't like it---used to be free if you exchanged within 30 days--not anymore. I wanted something a little tougher --I tend to be rough on phones, I loved my old LG--great sound both ways but I broke the third one on the hinge. anyone have the convoy???--thanks