Man, I just had the displeasure of calling Sears. After finally getting a live person (a feat unto itself) it was a challenge at best. I have a service guy scheduled to come out today to fix something.
All I wanted to do is make sure they have instructions for the guy to call me on my cell when he is headed my way. They will only tell you they are coming between 8 and 5 (gee, that's specific) and I am not sitting at home using a vacation day to wait on them. Basically told the guy that if they don't call the cell I won't be home when they get there, I work about 5 - 10 minutes away.
Lets just say the dude that was on the other end of the line was not the sharpest knife in the drawer. I am pretty sure quality service (or even passable service) is a dead animal these days :conf
All I wanted to do is make sure they have instructions for the guy to call me on my cell when he is headed my way. They will only tell you they are coming between 8 and 5 (gee, that's specific) and I am not sitting at home using a vacation day to wait on them. Basically told the guy that if they don't call the cell I won't be home when they get there, I work about 5 - 10 minutes away.
Lets just say the dude that was on the other end of the line was not the sharpest knife in the drawer. I am pretty sure quality service (or even passable service) is a dead animal these days :conf